Cancellation policy

Right to cancel

You may cancel the contract in writing (e.g. letter, fax, email) within 14 days without giving reasons or - if you have received the merchandise prior to the expiry of the time limit - by returning the merchandise. The 14-day period will begin when this notification is received in writing, but not before the goods have been received by the customer (if the same type of goods are delivered on a regular basis, not prior to the receipt of the first consignment) and also not before we have met our obligations to provide information in accordance with article 246 section 2 in conjunction with section 1 paragraphs 1 and 2 of the EGBGB (Introductory Act to the German Civil Code) as well as our obligations in accordance with section 312g paragraph 1 sentence 1 of the BGB (German Civil Code) in conjunction with article 246 section 3 of the EGBGB. The cancellation deadline shall be deemed to have been met if the cancellation is submitted or the merchandise returned within the time limit. Cancellations should be addressed to:

Adolf-Damaschke-Str. 69-70
14542 Werder

What happens when you cancel

If a valid cancellation is made, any goods or services received by either party must be returned, along with, where applicable, any benefit gained from the use of those goods or services (e.g. interest). If you are unable to return in full or in part the goods/services and benefits (e.g. benefits from usage) you have received, or can only return them in a worse condition than when they were provided to you, you must provide compensation of an equal value. With respect to the deterioration of and any benefits derived from the merchandise, you are only required to provide compensation to the extent that the benefits or deterioration can be attributed to use of the merchandise above and beyond simply testing the features and operation of the merchandise. “Testing the features and operation” refers to tests and trials of the relevant goods which might commonly be carried out in, for example, a shop. Goods which can be shipped as parcels are to be returned at our risk. You must bear the routine costs of returning goods if the goods delivered match those ordered and if the price of the goods to be returned does not exceed 50 euros, or, where the price of the goods is higher, if at the time of cancellation you have not yet paid the purchase price or a contractually agreed instalment. In all other cases returning merchandise is free of charge for you. Goods which cannot be shipped as parcels will be collected from your address. Any obligation to make a payment must be fulfilled within 30 days. From your point of view this 30-day period begins when you send in your cancellation or the goods; for us it begins when we receive either of these.

End of cancellation policy